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Refund Policy

 

We're happy to offer you a refund or replacement under these circumstances:

  • Items are damaged upon arrival. Images of damaged items should be sent to us within 48 hours since the arrival of item.
  • Items are different to your order (size, style, color).
  • Items take over 60 days to arrive.

To ask for a refund or replacement, simply send us the image evidence of the faulty items within 70 days since your purchase. 

 

We reserve the right to refuse any replacement and refund if it does not meet the above criteria. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customer@herexotica.com.